I remember, many years ago, attending my first training course on Quality. Management couldn’t get enough people to attend, so they bribed them with a free scientific calculator (back then worth about $200) – so I attended.

To be honest, I found it a whole lot more compelling than I expected. After lunch on the second day, they had an expert talk about Configuration Management.

Well, she certainly knew her stuff – but I came away thinking that CM was a bit ‘academic’.

How Wrong Can I Be? Configuration Management is BUSINESS CRITICAL!